privacy policy

At Seena, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect when you visit our website, place an order, contact us, or interact with Seena online, and how that information may be used.

Information We Collect

When you visit or use our website, we may collect information such as your:

Name
Email address
Phone number
Billing and shipping address
Order and purchase information
Payment-related information
Device and browser information
IP address
Information about how you browse and interact with our website

Some information may be collected automatically through cookies and similar technologies.

How We Use Your Information

We may use your information to:

Process and fulfil your orders
Arrange delivery
Send order confirmations and updates
Process payments and refunds
Respond to questions or customer service requests
Help prevent fraudulent or suspicious transactions
Improve our website, products, and customer experience
Send marketing communications where you have chosen to receive them

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Payments

Payments made through our website are processed through third-party payment providers.

Seena does not directly store your full credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business, including:

Payment providers
Delivery and logistics partners
Website and e-commerce providers
Analytics and marketing services
Service providers who help us operate the website or fulfil orders

We only share information where reasonably necessary to provide these services or meet our legal obligations.

We may also disclose information where required by law or in response to a valid legal request.

Cookies & Analytics

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the website, improve its performance, and support marketing and advertising activities.

You may be able to manage or disable cookies through your browser settings or the cookie settings available on our website.

Marketing

If you choose to receive marketing communications from Seena, we may use your contact information to send you updates about new products, launches, offers, or other Seena news.

You can unsubscribe at any time.

Data Retention

We keep your personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain our business records, comply with legal requirements, and resolve any disputes.

Your Information

You may contact us if you would like to ask about the personal information we hold about you, request that information be corrected, or request deletion where applicable.